Thinking like librarians

[gclane]

Hello. I'd like to float some ideas and see what people think. 

I've read all of the posts, particularly recentlyfolded's issue-by-issue breakdown (so good!), but I haven't branched out into the various links that have been shared. Apologies if I repeat what's already been discussed/decided on elsewhere.

What we have here is an information problem. And, when you have an information problem, the current state of things invites you to think about it like a developer. Our aspirational models are large ICT (information communication technology) companies. Which, I mean, of course - developers know how to solve information problems in a way that's satisfying to their employers and often satisfying to the general public. Their employers make money, money drives attention, so we're all very attached to their version of solutions to problems of information. We're too attached, though - we've really begun to think that these large companies have the best/only solutions to information problems. At least until one of their solutions jumps up and bites us, as it has with Tumblr. (ETA - I've gone back and read my own words and I'd like to make it terribly clear that I have big respect for developers and the many things they are capable of. I think, to put a fine point on it, I have less respect for their employers and people with an excess of decision making power in the places where developers often work.)

I'm a librarian at a very large institution with a lot of money (relatively speaking). My chosen career and where I work means I get to spend a lot of time in rooms with brilliant people who think about information problems in ways that entities like Google and Facebook and Tumblr wouldn't recognize. And, in the past couple of years, a recurring theme of these conversations in these rooms has been bemused despair at everyone else's total shock that Google, Facebook, and Twitter are politically compromised, bigoted, nightmare pits. Because of course they are! Mark Zuckerberg didn't have a single thought in his head beyond all the money he could make when he started expanding Facebook. Google's mission statement and assertion that they aren't evil are laughable. These entities exist to turn a profit, which is just fine - capitalism, right? - but it is their central motive. It is what they wanted to do when they sat down and decided to put on a show. And, as many people have identified, that's what's happening with Tumblr right now. Their porn problem got them kicked off the App Store. They want to be on the App Store because that's where the money is. Ergo, in their heads, the porn must go! But they've never given a thought to what porn means. Or who might be implicated in their choices. Or how their choices might land differently on different communities. Or what a real technological solution to their information problem might look like.

They do not want what we want and have not thought about it in the ways that we've thought about it. Because, really, based on what I've seen here and the critiques I've read on Tumblr, we want to think about it like librarians. We're not foregrounding profit or uncomplicated solutions to difficult questions. We're doing the actual work of solving an information problem. 

All of this is to say that I think we'll be most successful if we focus on what we want, rather than what the solutions look like. When librarians solve information problems, good librarians anyway, we tend to foreground the following - 

• Access - big, complex, lovely access; not "eh, it's in there somewhere, let's pretend our shit tagging system and mysterious algorithm constitute access"
• Privacy - How does a user put information in? How does a user take that information back out? How much distance can a user put between themselves and their identity? What if someone uses that distance to do harm? How easy is it to connect someone to their use of an information system? How often is the record of use destroyed? 
• Marginalized Users - How will any decision made fall on the most vulnerable user of this information system? What will we do when one of those vulnerable users tells us we made a mistake and have harmed them? 
• Education - How do we bring new people into this information system? How do we teach community norms? How do we teach people how to use the solution we've devised to our information problem? 

Notice the lack of reference to profit, shininess, or scale. I think this is why AO3 keeps coming up in these conversations. They've done this work for the particular problem they wanted to solve. They don't want to do the work of a social network, which I completely respect, but their solutions are very... librarian-ish. And I really appreciate that. 

That's what I've got. I hope it helps.